FAQ & RULES

HOW DO I BUY TICKETS? + -

You can purchase tickets on this website by clicking here. Once the event sells out, no additional tickets will be available for purchase with the exception of Children Tickets (Age 12 and Under) which will be available at the door ONLY for a reduced cost of $30.

Tickets can also be purchased at the following Ticket Outlets:
House of Guitars | 645 Titus Ave, Rochester, NY 14617
Record Archive | 33 ½ Rockwood St, Rochester, NY 14610

WHAT DOES MY VIP TICKET INCLUDE? + -

A seat in the VIP area (close to the stage)

Full Cash Bar

Complimentary Sticky Lips BBQ

Air-Conditioned Bathrooms

Access to Pre-Concert Block Party

ARE THERE VIP TICKETS AVAILABLE? + -

The VIP Tickets for this show are SOLD OUT!

WHAT DOES MY GENERAL TICKET INCLUDE? + -

General Entry, lawn seating
Access to Pre-Concert Block Party

WHAT'S THE PRE-CONCERT PARTY? + -

We’re throwing a Pre-Concert Block Party for all concert ticketholders as a little warm up to the concert. It’s a chance to chill out on a Saturday afternoon, visit with old friends, make some new ones and get ready for a great show!! Located on Robinson Drive next to Highland Bowl, the Pre-Concert Block Party starts at 2:00pm and goes till the concert doors open at about 6:00pm.

Our hometown friends at Genesee Brewery will be featuring their Pilot Series draft lines, and Gnarly Head wines will be represented, and a variety of food selections will be available at both the Pre-Concert Block Party and the concert.

IS THE EVENT INDOOR OR OUTDOOR? + -

This event is an outdoor event, and is rain or shine.

WHAT ID IS NEEDED TO PURCHASE ALCHOHOL? + -

You will need to bring a valid form of photo ID (Driver’s License, Permit or Passport) NO EXCEPTIONS.

WHAT IS YOUR REFUND POLICY? + -

All tickets are non-refundable UNLESS the show is cancelled. If the show is cancelled, you will need to go to your point of purchase.

WHERE DO I PARK? + -

Out of respect to the neighbors, and to avoid parking tickets and towing, there is no on-street parking in the neighborhood surrounding Highland Bowl.

There will be three entrances to the Highland Park parking lots;

The first is at 1440 South Ave. at the entrance to the Vietnam Veterans Memorial
A second entrance also on South Ave., closer to Elmwood Ave. next to the Al Sigl Center, and
A third on Elmwood Ave, just east of the Al Sigl Center.

All three lots will have $5 parking spots and it is only a block and a half away from the concert site.

Lot 1 | Adjacent to 1440 South Avenue, Rochester, NY 14620. Enter from South Avenue
Lot 2 | Adjacent to 1000 Elmwood Avenue, Rochester, NY 14620. Enter from Elmwood Avenue
Lot 3 | The Dr.’s office parking garage at 990 South Ave (in front of Highland Hospital) will offer parking on a first come first serve basis and will open at 5pm.

For Patrons with Disabilities:

Handicap Parking is available across the street Reservoir Drive.

WHAT FOOD IS AVAILABLE FOR PURCHASE? + -

Sticky Lips BBQ
Sonny’s Landing
Eat Greek
Le Petite Poutine
Abbott’s Frozen Custard
Doc Popcorn

WHAT BEVERAGES ARE AVAILABLE FOR PURCHASE? + -

Genesee Brewery Selections
Gnarly Head Wines
Sangria Slushies (Alcoholic)
Water
Soda- Pop

CAN I BRING OUTSIDE FOOD OR ALCOHOL? + -

Outside food and alcohol are not permitted. There are many food vendors and alcohol booths at the event.

IS THE EVENT WHEELCHAIR ACCESSIBLE? + -

Highland Bowl is wheelchair accessible in that there are no steps to traverse in order to get into or out of the park. However, the entire area of Highland Bowl is grass, and it does slope as it gets closer to the stage. Therefore, the closer one gets to the stage, the more up-hill there is to get back to the top. There is wheelchair accessible parking across the street on Reservoir Dr. as well as Handicap restrooms available. Because of the amphitheater design of the venue, you will be able to enjoy the performance wherever you choose to sit.

ARE CAMERAS & AUDIO RECORDING ALLOWED? + -

Photos taken from phones or point and shoot cameras are permitted. SLR or removable lens cameras are not permitted.

Professional photographers MUST have proper photo pass credentials.

Audio recording is permitted via audience mics only.

As long as ‘tapers’ are not in the way of other fans by having recording equipment they will be allowed to record audio.

This is at the discretion of the event security.

IS THERE A RE-ENTRY POLICY? + -

NO RE-ENTRY IS ALLOWED.

PARTY IN THE PARK GROUND RULES: + -

*

ALL PRINT-AT- HOME TICKETS MUST BE PRINTED & PRESENTED AT THE DOOR. NO MOBILE VERSIONS WILL BE ACCEPTED

*PHOTO ID for purchase of alcoholic beverages, 21 and over

*Rain or Shine

*Lost & Found: After the show, please write to Info@RochesterEvents.com with any lost items.

*NO RE-ENTRY. GUESTS WHO LEAVE THE VENUE ARE NOT PERMITTED RE-ENTRY.

WHAT ITEMS ARE NOT ALLOWED IN THE VENUE? + -
  • Weapons of any kind
  • Drugs/drug paraphernalia
  • Illegal substances
  • Alcoholic beverages
  • Glass containers
  • Outside food or beverages
  • Coolers
  • Large bags or backpacks
  • Fireworks or explosives
  • Flags or totems
  • Laser pointers
  • Musical instruments, including whistles
  • Tents
  • Pets (except service animals with current rabies certification)
  • Audio/video recording equipment
  • Professional quality cameras
  • Personal shade tents or canopies
  • Inflatable items
  • Yard games
  • Frisbees
  • Bicycles (inside grounds)
  • Rope or items to reserve spaces
  • Skateboards or scooters (except for medical scooters)
  • Drones
  • Stickers
  • Spray Paint
  • No unauthorized/unlicensed vendors allowed
  • No unauthorized solicitations, handbills, sampling, giveaways, etc.
WHAT CAN I BRING TO THE VENUE? + -
  • Umbrellas
  • Blankets
  • Beach towels
  • Binoculars
  • Point + shoot, non-professional- grade cameras
  • Strollers
  • Small folding lawn chairs – low to ground preferred
  • GoPros (no poles or extenders)
  • One factory sealed bottle of water
  • Wheelchairs/medical scooters